After Sales Service & Support

PUK Limited are committed to delivering their clients a first-class after sales customer service. Our customer-centric approach provides our clients with after sales service and support throughout the lifespan of their equipment helping to maintain their investments. Many systems have been in operation for decades, proving longevity not only in the quality of the original equipment but also the value of servicing and maintenance of the plants with original spare parts from the machinery suppliers we are partnered with: Apilion, Bianchi Casseforme, CP Technology, HawkeyePedershaab BFS, MCT Italy, Nordimpianti and Quadra.

Asphalt-plant

ViaNova Asphalt Plant Spare Parts

PUK Limited provide a comprehensive after sales service to customers who operate ViaNova asphalt plants around the globe.

As PUK Limited own the intellectual rights and all technical documentation to the original ViaNova asphalt plant, we are the only supplier who can offer genuine spare parts or components as well as individual replacement plant components, such as aggregate bins, conveyors, elevators, dryers, screens and mixers. All parts supplied are manufactured from premium-quality materials which are precisely designed to ensure fit first time.

Genuine-Spare-Parts

Genuine Spare Parts & Mould Equipment

We keep a stock of replacement parts and components for some of our partners equipment at our premises in the Midlands, allowing us to offer a quick delivery of critical parts. In cases where a part needs to be ordered, we liaise directly with our partner to ensure a smooth and prompt delivery service.

To enable us to deal with your after sales enquiry swiftly and efficiently, please have the item number/reference or a photo of the part you require where possible.

Recommended Spare Parts

Spare parts and after sales packages are available with the purchase of new equipment, providing you with an initial stock of essential spare parts to avoid any unnecessary downtime. Details of these can also be found in many instances in your after sales parts books and manuals.

What to do when your system is not working

Please do not hesitate to contact us via either of the following methods for after sales support:

  • Phone us on +44 (0)1789 721655
  • Or use our Email facility

For routine spare part enquiries, we aim to respond to your request within 24 hours.

If you require immediate technical support, please visit the machinery suppliers’ website and obtain the ‘service hotline number’ – it is imperative you do not rely on emails in such instances when urgent assistance is needed.

If we cannot help you over the phone or email, we can arrange for a Service Engineer visit however this is a chargeable service unless covered under any warranty agreement.

Please have your machine serial number available where possible. If you are contacting us for assistance via email, please include relevant photos and a clear explanation of any fault.

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After Sales